The word "咨询" is formed by combining two characters, each contributing a key aspect of the overall concept. The first character, "咨" (zī), carries the core meaning of seeking, deliberating, or taking counsel. The second character, "询" (xún), specifically means to ask, to inquire, or to investigate. When paired, they create a synergistic meaning that is more specific than either character alone, effectively picturing the complete action of seeking information or expert advice through formal inquiry. It represents a two-way process of asking and receiving guidance.